Made to order. Made with care.

Each Klenodie piece is made to order and personalised for the individual customer.

This applies to both Originals, which are created from material supplied by you, and Editions, where your chosen name is incorporated into the artwork.

Because these pieces are made to your specifications or clearly personalised, the ordinary 14-day right of withdrawal does not apply to these personalised products. This is an exception permitted under EU consumer law for personalised and made-to-order goods.

For this reason, we are generally unable to accept returns or exchanges because you have changed your mind.

This does not affect your statutory rights if your piece is faulty, damaged or does not correspond to what you ordered.

If there is a fault with your piece, or it differs from what you ordered, please contact us at hello@klenodieofficial.com as soon as reasonably possible after discovering the issue.

Consumers are protected by the applicable statutory rights relating to faulty goods. For purchases covered by Danish consumer law, this includes a two-year legal right to complain about defects that were present, or whose cause was present, when the item was delivered.

Depending on the circumstances, an appropriate solution may include repair, replacement, a price reduction or refund in accordance with applicable consumer law.

If your piece arrives damaged, please contact us as soon as possible at hello@klenodieofficial.com.

Please include photographs of:

• the outer packaging
• any visible damage to the packaging
• the affected piece

This helps us assess what has happened and arrange an appropriate solution.

We may ask you to keep the original packaging while the matter is being resolved.

Reporting transit damage promptly helps us deal with the carrier, but it does not reduce any statutory rights you may have.

If you are unsure whether your drawing, handwriting or other source material will translate well into embroidery, you are always welcome to contact us before ordering at hello@klenodieofficial.com.

If we identify an issue with the material you upload after your order has been placed, we will contact you before production begins.

Please check all personalisation details carefully before placing your order.

For Editions, this includes the name to be embroidered.

For Originals, this includes the source material you upload.

As each piece is made specifically for you, we may not be able to correct customer-supplied errors once production has begun.

If you notice a mistake shortly after ordering, contact us as soon as possible at hello@klenodieofficial.com and we will help where we can.